Privacy policy

  1. Personal Data

According to the French Data Protection and Freedom of Information Law of January 6th, 1978, the customer has at any time the right of access, rectification and opposition to all of his/her personal data by writing a letter, with a proof of his/her identity, to: CARELAB SAS – Service Informatique et Libertés – 35 B Chemin de Lestang 31100 Toulouse, France.

The information and contact details regarding the customer are confidential. They are used for the purchase orders processing and for sending him/her information about similar products to those previously provided. The customer has the possibility to refuse without charges, except those related to the transmission of this refusal, and in an easy way, to the use of his/her contact details, each time a message is addressed to him/her. To do this, it is only necessary to write to the following address:

According to the provisions set out in the article L223 – 2 of the French Consumer Code, the customer is informed of the fact that the customer has the right to register in the opposition list of cold calling in the following address:, section “You are a consumer”. The customer has to follow the registration procedure that allows him/her to oppose cold calling.


  1.  Intellectual property

The website structure, as well as all the texts, images, logos that make it up, are exclusive property of CARELAB SAS or have been the object of a partial transfer of rights, or of a publication authorization by their authors. 

Any reproductions, modification, adaptation, translation, commercial use, on the total or partial, publication, licensing, transfer, or sale, by any means, in whole or in part of the website is strictly forbidden, without the written consent of CARELAB SAS. 

The company provides the user and the customer a simple temporary license for usage strictly limited to any necessary acts to consult the website, the information, or the execution of a purchase order, excluding any other use. 

Any technical, commercial, financial, or legal document or information about the company or related to the products, whether specific or not, of any kind, which were available for the customer, are regulated by the Intellectual Property Law and remain the exclusive property of CARELAB SAS. 

Under any circumstance these documents and information can be reproduced, exploited, published, or transmitted, in any way to thirds, without a prior written agreement of CARELAB SAS. 

  1. Major force

CARELAB SAS shall not be held liable if its failure or delay to perform any of its obligations described in the present general Terms and Conditions of Sale arises from a case of major force. In this regard, the major force is understood as any external, unforeseeable, and unavoidable event, according to the article 1148 of the French Civil Code. 

  1. Standards and regulations compliance

The products delivered by CARELAB SAS company are in conformity with current European standards. The compliance of these European standards is guaranteed by the manufacturers of these products. 

  1. Litigation – Competent court

Any dispute related to the interpretation and performance of the present general Terms and Conditions of Sale shall be governed by French law.

In case of litigation, the parties must opt for friendly settlement. The customer has the possibility to use a conventional mediational procedure or any other alternative method of the dispute settlement. 

The legal time-limit period is applied to any action other than:

  • Claims for payment of unpaid bill by the customer that are prescribed for ten (10) years.
  • Claims of rebates and discounts that are prescribed for one (1) year from the products billing date. 

If there is no friendly settlement, the litigation will be referred to the Commercial Court of Toulouse.